Card Factory, with over 700 stores throughout the UK, engaged with Retail Response for the provision of store systems implementation and support services in early 2014.
Card Factory stated that the decision to select Retail Response was based on the provider's proven capability to deliver the complete range of systems implementation and support services in compliance with SLA and within budget.
Equipment assembly, configuration and testing is carried out at Retail Response's facilities in Wetherby prior to installation in Card Factory stores throughout the UK.
A single point of contact for all store I.T. incidents and operational queries with capability for remote or in-store resolution, seven days per week ensures full up-time helping the retailer to maximise its investment in the MS Dynamics AX system.