Card Factory, with over 900 stores throughout the UK, engaged with Retail Response for the provision of store systems implementation and support services in early 2014.

Card Factory stated that the decision to select Retail Response was based on the provider's proven capability to deliver the complete range of systems implementation and support services in compliance with SLA and within budget.

Store system equipment configuration and testing is carried out at Retail Response's facilities in Wetherby prior to installation in Card Factory stores throughout the UK.

Integrated end-to-end support service providing single point of contact for all retail systems incidents and with capability for remote or in-store resolution, seven days per week maximises up-time helping the retailer to maximise its investment in the MS Dynamics AX system.