Established in 1990 Crew Clothing Company is one of the most popular British brands on the High Street. Initially proving capability by providing Crew Clothing with service desk support for MS Dynamics store systems, Retail Response were selected to provide in-store EPoS hardware support for Crew Clothing’s 80 stores throughout the UK.
Crew Clothing stores now benefit from a completely integrated end-to-end service solution whereby the Retail Response service desk provides stores with fast, friendly and effective telephone and remote diagnostic support. When faults cannot be resolved remotely, the Retail Response field team is on hand to intervene and restore equipment to full working order on-time and at the first attempt, seven days per week, fifty two weeks per year.
Extremely high levels of retailer satisfaction are achieved as this full end-to-end integrated arrangement eliminates the time consuming complications and additional costs associated with using multiple store support service providers.