According to the UK Cards Association “being compliant with PCI DSS means that you are doing your very best to keep your customers valuable information safe and secure and out of the hands of people who could use that data in a fraudulent way. Not holding on to data reduces the risk that your customers will be affected by fraud. If you lose card data i.e. suffer a data breach and you are not PCI DSS compliant you could incur Card Scheme fines for the loss of this data and may be liable for the fraud losses incurred against these cards and the operational costs associated with replacing the accounts. PCI DSS is something that you MUST do.”
How Retail Response can help you reduce the burden of compliance
To gain PCI accreditation our secure storage, shipping, installation and support service processes have been audited by an approved QSA and certified for P2PE compliance. Consequently we can help you by providing competent, secure and exceptionally good value P2PE compliant services for payment systems in stores throughout the UK and beyond.
Our central warehouse has been fitted with additional secure enclosures with controls to ensure that all PED’s are accessible by qualified and authorised staff only. In addition to this constant CCTV surveillance provides further protection from unauthorised access to PED's.
Chain of Custody is maintained throughout all PED installation and support service activities. All equipment movements are tracked on our in-house service management system and tamper inspections are carried out at all points in the process.
One of our fully trained, directly employed team of engineers will bring the PED's to your store having ensured that there has been no unauthorised external interference or tamper between the equipment leaving our warehouse and collection. Any exceptions are reported and the appropriate action taken. Installation and testing is carried out in accordance with documented processes and our engineer will remain on site until your store manager is completely satisfied that everything is in full working order.
We use the same strict security controls when replacing faulty or damaged PED’s. In store support services are provided 7 days per week 365 days per year if required. All decommissioned PED’s are returned to our central warehouse with full tracking as per the outgoing process. From there they are promptly returned for manufacturer repair.