With over 30 service areas and hotels operating on some of the UK’s busiest motorways for over 50 years, Welcome Break is one of the largest independent motorway service operators in the UK. Boasting world-renowned franchises such as KFC, Starbucks and Waitrose, Welcome Break attracts over 80 million visitors per annum.
In early 2015, Welcome Break undertook a review of its PoS and back office support service arrangements and identified a requirement for a cost effective provider with proven capability for delivery of high service standards. Due to their extensive experience of supporting systems in both the retail and hospitality sectors, Retail Response were selected to provide Welcome Break with a consistently reliable and cost effective on-site support service seven days per week throughout the year. Retail systems faults are consistently resolved by the team of directly employed, well equipped and fully-trained field service engineers in a professional manner at the first attempt and in consistent compliance with SLA maximising equipment up-time for Welcome Break.