With over 30 service areas and hotels operating on some of the UK’s busiest motorways for over 50 years, Welcome Break is one of the largest independent motorway service operators in the UK. Boasting world-renowned franchises such as KFC, Starbucks and Waitrose, Welcome Break attracts over 80 million visitors per annum.
In early 2015, Welcome Break undertook a review of it's PoS and back office support service arrangements and identified a requirement for a cost effective provider with proven capability for delivery of a high standard of customer service. Due to their extensive knowledge of supporting systems in both the retail and hospitality industries, Retail Response was chosen to provide Welcome Break with a reliable and cost effective on-site support service. Hardware problems are consistently resolved by the fully-trained field service engineers in a timely and professional manner in compliance with SLA.